General Terms and Conditions

Dear Customer,

Please read carefully the General Terms and Conditions for online shop ECOHOBBY.INFO.

Subject of the General Terms and Conditions

This document contains the general conditions under which the ECO-HOBBY WOOL AND FELTING Ltd, with its registered office at: Momchilgrad, Filip Totyo str. № 5, provides services and products to consumers through its online store ECOHOBBY.INFO. User expressly and unreservedly agrees to these terms and conditions for using the site and online store.

With charging each user accepts and is obliged to comply with these Terms and Conditions for the entire period of use of the website, the initial charge to the departure of
Unless these terms and conditions expressly stated otherwise, the information published is owned by ECO-HOBBY WOOL AND FELTING LTD. Copying, transmission, distribution and storage of part or all content published on without the express written consent of ECO-HOBBY WOOL AND FELTING LTD. Users are allowed to view and print excerpts from for his personal use.

Visiting do not require registration by users.

The names of products or companies mentioned in the contents of, may be trademarks or trade names of their respective owners. Consumer access to in no way should be perceived by consumers as granting any license or right to use any brand.

Registration online store offers a shopping option as a registered user and as a Guest, without registration .

In the case of shopping as a Guest, clients again are required to fill accurate billing and delivery in the form and agree to the General Terms and Conditions.

By creating a client profile Registered users:
1. Acquire a username and password to identify online shop
2. Agrees with General Terms and Conditions for using the online shop .
3. Registered users can use the wish list, where can add their desired products.

The user has the right at any time to change the data entered at registration and any information it requested in connection with the use of services offered from

Online shop reserves the right to refuse access, terminate accounts, remove or edit content, or cancel orders at their discretion.
If order is canceled, it will be no cost to the Customer.


By cheking the box "I agree with the General Terms and Conditions" client makes electronic statement, which declares that it is familiar with these General Terms and Conditions and accepts them.

Terms of ordering goods

The supply of goods through online store, is after customer made order. In the order the customer indicates the payment method, shipping address and phone number. The order is considered accepted from the time that a representative of the online store contact with you and get your confirmation of the validity of the order. For each valid and accepted order, the Client automatically receives official number and confirmation that it is accepted.

When placing the order, the customer is required :
1. To provide a valid shipping address or office of the courier and contact telephone.
2. To activate the order by pressing the "Submit order"
3. After receiving a valid order, our employee will contact the Client by phone or mail to inform him for:
            a) the availability of ordered items (including size, color , etc.)
            b) the shipping cost
            c) the period for delivering the goods
4. Customer confirms its agreement with the price and terms of delivery of goods ordered by telephone call or mail.

Price and payment

Commodity prices are in Bulgarian lev, VAT excluded.
For sales outside Bulgaria, prices are in Euro, VAT excluded.

All orders for EU will be charged 20% VAT. reserves the right at any time to change prices without notice and to correct wrong technical and other parameters of the goods. There are possible typing errors, differences in product options as well as change their photos.

Payment can be made by card or "cash on delivery".
For delivery outside Bulgaria is not possible "cash on delivery".
For card payment please read the Card payment terms.

Announced for each product price is valid for the cut (amount identical items in a single package), which depends on the type of product and does not include delivery costs.The total amount payable under the transaction is finalized after calculating the costs of delivery and confirmation of the same by the customer.

For orders outside Bulgaria, the shipping cost is calculated automatically. For more information, please read Delivery and payment. 

Delivery of products 

Ordered goods are delivered by post or courier to the specified delivery address in accordance with the shipping tariffs. 

Delivery time 

The delivery time depends on the availability of items. In the event that we have all ordered products in stock, your order will be dispatched within 24 hours.The normal period for the implementation of the order is 1-2 working days. If the product is not in stock the period is different and it will notify you in the phone conversation. 

We do not take responsibility for the work of international post or courier.

In the presence of the circumstances leading to delay execution of the order the customer will be promptly notified of that by telephone or mal.